FAQs

FAQs

When will my order ship?

If your parts are all in stock, your order will be processed and shipped immediately. If you order Monday through Friday before 8AM EST, your order will be picked for shipping the same day. If you order after 8AM EST, it will rollover to the next business day. Orders from the weekend will be picked on Monday.

How soon your order ships is determined on the shipping method you chose at checkout. If you pick-up UPS Ground and ordered before 8AM, it will leave our facility the same day. If you chose USPS First Class Mail or Priority Mail, it will ship the following morning that your order was picked for shipping due to the mail pick-up schedule. Note: When selecting USPS Priority Mail, it will give you the estimated number of transit days. That number is an estimate, and only reflects the days of transit. It does not include how long it takes for us to pick, pack, and ship.

If your item is not in stock, ship times will vary. Please see “What happens if my part is back ordered” below.

If you need your part by a certain day or if you need to pay for expedited shipping, we recommend calling your order in.


What happens if my part is back ordered?

We are a production-based facility, meaning we have a set schedule of when we make parts and we only produce large runs. We try to stay ahead and keep all of our parts in stock, but with the number of part numbers we have, it can take us a while to get a part back in stock once we run out. If we are back ordered on a part, the wait can vary from 1-3 months depending on when we can work the part into the schedule. Unfortunately when we are completely out of a part, there is no way for us to guarantee delivery by a certain date.

To check the status of a back ordered item, email rob@houser-racing.com.


I ordered my parts from a dealer/distributor, what is the status of my order?

Please contact the company you purchased our parts through for the most current status. Our dealers/distributors check in weekly for updates and have the most current information on your order.


How do I install my Houser Racing part?

You can find our installation guides under the “Install Guides” tab on our website. If you do not see one for your part, email megan@houser-racing.com


You do not offer a part I want for my ATV, will you make it for me?

Unfortunately, we do not take custom orders or do any custom fab work.


You used to make a part, but no longer offer it. Can you make me one?

Once a part has been discontinued, we can no longer produce it.


Can I get my ATV part custom powder coated?

All ATV parts are powder coated gloss black. We no longer offer custom colors on ATV parts.


The color I want for my SXS part isn’t on the drop down, can I get it custom powder coated?

We try to stock a variety of OEM color matched SXS parts that are up-to-date with what the factories are producing. If you don’t see a color that matches your unit, feel free to email us and we can do our best to assist you. We add/update the colors according to new units released each year. We do not offer custom powder coating, but if you don’t see the color you want, we would be happy to hear your suggestions! Email erin@houser-racing.com


Do your products come with a warranty?

We offer a one-year limited-warranty that covers defects in craftsmanship and materials. Due to the extreme nature of offroad riding and racing, we do not cover bent or broken parts from racing, crashing, hitting trees or rocks, etc. For detailed information on our warranty, Click Here.


Do you offer international shipping?

Yes! International orders must pay via PayPal, credit card purchases will not go through on our website. We ship international orders through USPS. If you do not see your country listed during checkout, please email us so we can process your order. Email erin@houser-racing.com


Do you have any discounts or coupon codes?

We are currently offering 10% off your purchase if you sign up for our newsletter.


When is your next sale?

We do not hold many sales a year, but when we do, we have sales or specials on or around most major holidays.


How do I get sponsored?

We accept sponsorship resumes from October through January each year. We do not accept resumes out of the application period. To apply, email your resume to rob@houser-racing.com


I need to order replacement parts, where do I go?

We have a section specifically designated for replacement parts. You can find it in our top menu under “Spare Parts”. It is organized by ATV/UTV make and model.

If you have our most recent products, you can also find the spare parts on the product’s listing under “Replacement Parts”. It will provide you with a list of all the replacement kits available.

If you have an older part and do not see the part for it on the website, please email us pictures of the part as well as what ATV they are for so we can try to determine what you need. Please allow 2-3 business days for us to get back with you with a parts list. Email rob@houser-racing.com


I found your parts on another site cheaper, can you price match?

Send us a screenshot of the cheaper part and we can see about honoring the price. Proof must be provided for price matching to be considered. Please provide a screenshot as well as the vendor’s name. Email megan@houser-racing.com


How do I get my ATV/UTV featured on your social media?

Email us pictures, we would love to feature you! We are always looking for new content to share. Email megan@houser-racing.com


I live close, can I pick-up my order?

Yes! Our business hours are Monday through Thursday, 9am to 6pm, and Friday 9am to 5pm. Please call ahead so we can make sure to have your parts ready for you.


Do you have your parts made overseas?

No! We make all of our parts in house right in Marion, OH. We do everything from CNC, welding, tube-fab, laser cutting, powder coating, and more.


How do I get decals?

We offer a free decal with every purchase. We also have a decal kit available for purchase with the same decals we use on the products for $12. Click here to order!


Do your steering stems come with a handlebar clamp?

No, it is a separate item. You can order one here

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