FAQs
FAQs
When will my order
ship?
If your parts are all in stock, your order will be processed
and shipped immediately. If you order Monday through Friday before 8AM EST,
your order will be picked for shipping the same day. If you order after 8AM
EST, it will rollover to the next business day. Orders from the weekend will be
picked on Monday.
How soon your order ships is determined on the shipping
method you chose at checkout. If you pick-up UPS Ground and ordered before 8AM,
it will leave our facility the same day. If you chose USPS First Class Mail or
Priority Mail, it will ship the following morning that your order was picked
for shipping due to the mail pick-up schedule.
Note: When selecting USPS Priority Mail, it will give you the estimated
number of transit days. That number is an estimate, and only reflects the days
of transit. It does not include how long it takes for us to pick, pack, and
ship.
If your item is not in stock, ship times will vary. Please
see “What happens if my part is back ordered” below.
If you need your part by a certain day or if you need to pay
for expedited shipping, we recommend calling your order in.
What happens if my
part is back ordered?
We are a production-based facility, meaning we have a set
schedule of when we make parts and we only produce large runs. We try to stay
ahead and keep all of our parts in stock, but with the number of part numbers
we have, it can take us a while to get a part back in stock once we run out. If
we are back ordered on a part, the wait can vary from 1-3 months depending on
when we can work the part into the schedule. Unfortunately when we are
completely out of a part, there is no way for us to guarantee delivery by a
certain date.
To check the status of a back ordered item, email
rob@houser-racing.com.
I ordered my parts
from a dealer/distributor, what is the status of my order?
Please contact the company you purchased our parts through
for the most current status. Our dealers/distributors check in weekly for updates
and have the most current information on your order.
How do I install my
Houser Racing part?
You can find our installation guides under the “Install
Guides” tab on our website. If you do not see one for your part, email
megan@houser-racing.com
You do not offer a
part I want for my ATV, will you make it for me?
Unfortunately, we do not take custom orders or do any custom
fab work.
You used to make a
part, but no longer offer it. Can you make me one?
Once a part has been discontinued, we can no longer produce
it.
Can I get my ATV part
custom powder coated?
All ATV parts are powder coated gloss black. We no longer
offer custom colors on ATV parts.
The color I want for
my SXS part isn’t on the drop down, can I get it custom powder coated?
We try to stock a variety of OEM color matched SXS parts
that are up-to-date with what the factories are producing. If you don’t see a
color that matches your unit, feel free to email us and we can do our best to
assist you. We add/update the colors according to new units released each year.
We do not offer custom powder coating, but if you don’t see the color you want,
we would be happy to hear your suggestions! Email erin@houser-racing.com
Do your products come
with a warranty?
We offer a one-year limited-warranty that covers defects in
craftsmanship and materials. Due to the extreme nature of offroad riding and
racing, we do not cover bent or broken parts from racing, crashing, hitting
trees or rocks, etc. For detailed information on our warranty,
Click Here.
Do you offer
international shipping?
Yes! International orders must pay via PayPal, credit card
purchases will not go through on our website. We ship international orders
through USPS. If you do not see your country listed during checkout, please
email us so we can process your order. Email erin@houser-racing.com
Do you have any
discounts or coupon codes?
We are currently offering 10% off your purchase if you sign
up for our newsletter.
When is your next
sale?
We do not hold many sales a year, but when we do, we have
sales or specials on or around most major holidays.
How do I get
sponsored?
We accept sponsorship resumes from October through January
each year. We do not accept resumes out of the application period. To apply,
email your resume to rob@houser-racing.com
I need to order
replacement parts, where do I go?
We have a section specifically designated for replacement
parts. You can find it in our top menu under “Spare Parts”. It is organized by
ATV/UTV make and model.
If you have our most recent products, you can also find the
spare parts on the product’s listing under “Replacement Parts”. It will provide
you with a list of all the replacement kits available.
If you have an older part and do not see the part for it on
the website, please email us pictures of the part as well as what ATV they are
for so we can try to determine what you need. Please allow 2-3 business days
for us to get back with you with a parts list. Email rob@houser-racing.com
I found your parts on
another site cheaper, can you price match?
Send us a screenshot of the cheaper part and we can see
about honoring the price. Proof must be provided for price matching to be
considered. Please provide a screenshot as well as the vendor’s name. Email
megan@houser-racing.com
How do I get my
ATV/UTV featured on your social media?
Email us pictures, we would love to feature you! We are
always looking for new content to share. Email megan@houser-racing.com
I live close, can I
pick-up my order?
Yes! Our business hours are Monday through Thursday, 9am to
6pm, and Friday 9am to 5pm. Please call ahead so we can make sure to have your
parts ready for you.
Do you have your
parts made overseas?
No! We make all of our parts in house right in Marion, OH.
We do everything from CNC, welding, tube-fab, laser cutting, powder coating,
and more.
How do I get decals?
We offer a free decal with every purchase. We also have a
decal kit available for purchase with the same decals we use on the products
for $12. Click
here to order!
Do your steering
stems come with a handlebar clamp?
No, it is a separate item. You can order one
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